Help with the awards

No. Application, assessment, routine clarification and a procedural appeal are free. An award includes an electronic certificate and public register record without charge.

Applications are accepted throughout the year. There is no annual closing date.

No. Assessment is based on the online application and supporting documents. Do not send physical samples.

The five categories are foods, beverages, food supplements, specialised nutrition and nutrition ingredients. Choose the category matching the assessed product and intended use.

Yes. Specialist products need evidence relevant to their intended population and market. Ingredients need a defined identity, specification and assessed application.

No. An entry concerns a defined product or ingredient. Its award does not cover unrelated products, variants or the organisation as a whole.

Yes. Save a draft in your account and complete the remaining sections before submitting.

Explain the nutritional purpose, identify the product and connect each material statement to a source. Include composition, intended use, relevant quality records and the limitations of the evidence.

Upload PDF, JPEG or PNG files, each no larger than 10 MB. Name them clearly and identify the version or date in your evidence map.

Use the private application for confidential evidence. Do not send patient identifiers or other unnecessary personal information. The public record uses a separate factual description.

Review time depends on the category, the evidence and any questions raised during assessment. Your account shows the current stage and any information requests. You receive a written decision when assessment is complete.

You receive a consolidated request in your account. It gives the questions, response date and any recorded pause to the review timetable.

Yes. Open the information request and explain the reason and proposed response date. The recorded reply confirms whether the date has changed.

Yes, while the entry is under review. Use the withdrawal action in your entry account. Withdrawal does not turn an unassessed entry into an award.

Two reviewers assess the entry independently against seven mandatory requirements and five weighted criteria. The decision must meet the published threshold and minimum scores.

The decision depends on the evidence submitted for the defined product. Entry or eligibility alone does not confer an award.

A further independent review is required where reviewers differ on a mandatory requirement or award eligibility, or their total scores differ by more than 10 points.

A procedural appeal can be submitted within 30 calendar days of the decision. Identify the procedural issue and relevant records. Disagreement with a score alone is not an appeal ground.

After the award record has been checked and published. A separate publication notice confirms when the free certificate and public link are available.

The permission to use the mark has reached its end date. The register retains the historical decision.

No. The award concerns the assessed evidence and scope. It does not replace individual advice, regulatory authorisation or independent product testing.

No. Physical items are optional. The decision and free award benefits are unaffected by any purchase.

Permission lasts 24 calendar months from the decision, subject to the conditions in the award record and any suspension or withdrawal.

Only within the recorded permission and the rules of the intended market. Request a use check with the proposed artwork and surrounding statement before production.

No. The ingredient award does not confer an award on a finished product containing it.

Report the change through your award account before applying the mark to the changed version.

The quotation sets out the item specification, quantity, destination and total. There is no charge to request a quotation and no obligation to accept it.